Frequently asked questions

Our most commonly asked questions are listed here with their answers for your convenience. This will probably resolve your problem the fastest, but if by chance you don't see the answer to your question here just contact us below.

Is it really free?
Our free version of PC Bug Doctor will allow you to scan your computer for errors an unlimited number of times for free. In order to fix errors found on your PC you will need to purchase an unlock code. You can easily order your unlock code here.

I cant get my unlock key to work, what can I do?
All key provided at the time of purchase have been tested and proven to work the most common mistakes are using capitals and spaces (do not use caps or spaces) also, do not use Your Name as the user ID as this will cause an invalid key error as well. Only use the user ID and unlock key you were provided at the time of purchase. If you have lost your key you can email us @ [email protected].

Please Note: You must provide us with your Order ID number or your full name, phone number, and email address you used when you ordered so that your purchase can be verified… 

I bought PC Bug Doctor and can't seem to register my copy…
Simply copy the registration code we gave you on your order thank you page and paste it into PC Bug Doctor when prompted for it. Be sure to input the User Name provided by us during your purchase (not your name).

It looks like part of the program is missing in the top left corner…
You just need to install the Free Macromedia Shockwave and Flash multimedia software located here.

More in-depth questions…

1. When I run a scan on my system it locks up or the scan does not complete…
2. Some errors were not fixed what is wrong?
3. Why am I receiving runtime error messages?
4. What is a missing DLL and how can I replace one?
5. A shortcut for one of my programs was erased what do I do?
6. When I try to register the software it says "invalid key", what am I doing wrong?
7. PC Bug Doctor did not fix my computers component why?
8. PC Bug Doctor fixed the errors it identified, but I still have problems what should I do?
9. The answer to my question is not found where can I get more help?

When I run the scan feature my system locks up or the scan does not complete

There are 2 possible solutions to this problem

1. Make sure all programs potentially running in the background turned off. By disabling unnecessary programs running in the background it will not only solve the lock up problem, but save memory and keep the unnecessary programs from robbing valuable resources from your system.
2. Rebooting your system and rerunning the scan will fix this problem most the time as well.

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Some errors were not fixed, what is wrong?

Some errors are classified as such and then designated as an error, but due to PC Bug Doctor’s smart algorithm it chooses to leave the error in place because multiple programs may be using a shared tool and correcting this would impact programs that you still use. It is better to leave the error with one program then have it affect four programs.  You may also try rebooting your system as this has been known to fix this issue as well.

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I'm receiving runtime error messages, why is this?

Here is a link to some service packs that can help you with this.

http://www.webattack.com/help/missingfiles.html

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What is a missing DLL and how can I replace a missing one?

A DLL is a Dynamic Link Library. ---à More info on DLL's




More on DLL’s ---à http://www.dll-files.com/dllindex/index.shtml

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Why did a shortcut to one of my programs disappear from my desktop and how may I replace it?

Shortcuts when created are not always created in the proper way, and PC Bug Doctor identifies this but sometimes it is necessary to recreate the shortcut in the correct fashion.

Below are the instructions for creating/recreating your shortcut…

To put a shortcut on the desktop

Open "My Computer".

Double-click a drive or folder.

Click the item you want such as a file, program, folder, printer, or computer.

On the File menu, click "Create Shortcut".

Resize the window so you can see the desktop.

Drag the new shortcut to the desktop.

To open "My Computer", click "Start", and then click "My Computer". You can also drag an item to the desktop with the right mouse button, and then click "Create Shortcut(s) here". If you would like to change a shortcut's properties then simply right-click the shortcut and click "Properties". When you delete a shortcut to an item the original item is not deleted. The program should still exist on your computer in its original location.

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When I downloaded PC Bug Doctor and then tried to launch the setup program I get an error why is this?

You may have received a corrupt download due to noise on your Internet connection please download again from this link and reinstall the application.

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When I try to register the software it says "invalid key" what am I doing wrong?

All key provided at the time of purchase have been tested and proven to work. The most common mistakes are using capitals and spaces (do not use caps or spaces). Also do not use your name as the user ID this will cause an invalid key error as well. Only use the user ID and unlock key you were provided at the time of purchase. If you have lost your key you can email us @ [email protected] You must provide us with your order ID number so that proof of purchase can be verified. 

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PC Bug Doctor did not fix my computers component why?

Although PC Bug Doctor fixes all errors it identifies during it's scan, it
might not fix issues with your hardware (Software can not fix hardware).  If
there is a possibility that this is a hardware issue try using this
free diagnostic tool. Let us know if it flags a specific piece of hardware on
your PC so we can get this error taken care of promptly.   You can download it from here.

http://download.com.com/3000-2086-10229189.html?tag=lst-0-

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PC Bug Doctor fixed the errors it identified but I still have problems what should I do?

PC Bug Doctor will fix most common PC Errors found and will fix all errors identified during the scan.  You might have conflict with another program running in the background hanging your system up or causing other errors.  If your getting errors for this reason you will need to check for other additional errors with our software where as you are bound to run into other issues down the road that could reap havoc on your system. I've listed some instructions to get rid of any conflicts with other programs running in the background below but I would still highly recommend running our software as well. Many technical support personnel recommend it and for very good reason, virtually, trouble FREE computing!


Spyware has become a growing problem that threatens the stability and performance of your PC. Our statistics indicate that more than 20% of PC's have some sort of spyware active in memory, stealing CPU cycles, using up system resources, delivering unwanted advertising, and often creating system instability. Worse yet, spyware threatens your privacy.


Use this Free tool to rid you system of that type of problem.

http://download.com.com/3000-2094-10045910.html?legacy=cnet

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The answer to my question is not found here I need more help?

Our support staff prides itself in solving your PC problems. If our PC Bug Doctor software does not resolve your issue, please contact us with a detailed description of your problem to [email protected].

We enjoy providing top-notch support to our customers who have paid for and registered our Software products. 

In an effort to ascertain and trouble shoot your problem/issue; we will need you to email us the following information about you and your PC.

Please include the following information so that we can troubleshoot your issue in a timely manner.

Name:

Email address used when purchasing:

Order ID Number:

Version of Windows (Windows95/95/ME/XP)


Error/Problem description (please be descriptive)

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________


We are dedicated to solving your PC problems!


Maximum Software Support Team
[email protected]

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PC Bug Doctor
C/O Maximum Software
PO Box 76076
Oklahoma City, OK 73147

Office Hours of Operation Monday - Friday 9AM - 9PM
Saturday - Sunday 9AM - 7PM

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